In the aftermath of yet another school shooting (the 18th in the US so far this year), and a Congress that does nothing more than offer useless thoughts and prayers, I need some good news for a change.
One group that inspires me is called the Black Mambas. The Mambas include 32 women and two men who operate within Balule Private Nature Reserve, part of the greater Kruger National Park. They search for and destroy poachers' camps, snares and bush meat kitchens. Since 2013, the number of rhinos lost to poaching has plummeted, and snaring and illegal bush meat incidents have dropped by 75 percent. Mambas also work to educate local school children and villagers about the importance of wildlife through the Bush Babies environmental education program. You can learn more about the Mambas, sponsor a Mamba or donate if you wish, at www.blackmambas.org
Through the education program of Save the Elephants (www.savetheelephants.org), I am sponsoring the high school education of an impoverished student in Kenya. She, like the other students chosen for a scholarship, is a bright by poor student who otherwise wouldn't be able to afford to attend high school. I got to me my student during a trip to Kenya last summer. I believe that education is the key to raising these students out of poverty and helping them go on to help their country. My student hope to either enter medicine as a doctor, nurse or pharmacist, and help her people after she graduates.
Another wonderful organization is Noah's Arks Rescue of South Carolina. This all-volunteer organization takes in the sickest and most abused dogs in the southeast, providing whatever veterinary care is needed and finding new homes for dogs that survive their horrendous abuse. This wonderful organization "supplies emergency medical, surgical and rehabilitation to abused
animals. We are not a shelter. Our wish and lifelong hope is that our
Society becomes educated in the ethical treatment of all animals and to
stop the senseless killing of animals that have been tortured and
abused." Noah's Arks takes in animals that other rescue groups, animal shelters and animal control facilities can't or won't take on. Visit www.noahs-arks.net for more information, to apply to adopt a dog, or to donate.
Still another organization I greatly admire is the David Sheldrick Wildlife Trust in Nairobi, Kenya. This wonderful group takes in orphan elephants, usually orphaned by poaching or because they got trapped in wells, treats their physical and psychological wounds, and over a period of 8-10 years prepares them to return to the wild. After spending time in the Nairobi nursery, where each baby sleeps in a stockade with a keeper who feeds it and reassures it, the orphans are eventually transferred to one of three reintegration facilities. There they begin to interact with wild herds, learning about elephant society and food. Eventually they leave for good. But several of the former orphans have returned to show off their own babies to the keepers. They even have brought injured wild elephants that have been injured, so their wounds can be treated by a Kenya Wildlife Service veterinarian. I sponsor three elephant orphans. If you would like to sponsor a baby elephant for only $50/year, visit www.sheldrickwildlifetrust.org.
I provide financial support to all three of these organizations. I have visited the elephant orphanage several times. There are many other worthwhile organizations doing good works around the world. For me, supporting these organizations and helping fund the important work they do is one way for me to counteract the neverending acts of murder, cruelty and destruction that fill the news each and every day. I can take some comfort in knowing that there are great people who are doing everything in their power to make this world a safer, kinder, healthier place for all.
Thursday, February 15, 2018
Wednesday, February 14, 2018
Food, Glorious Food
I went to the grocery store early this morning in search of a couple of sale items (Greek yogurt and vanilla almond milk).
While there, I cruised the aisles in search of other sale items, and in search of something interesting to eat. Eating has lost most of its allure since a terrible upper respiratory virus robbed me of my senses of taste and smell nearly 2 years ago. I haven't lost any weight, because I still eat, including things that aren't especially good for me. I find that I have replaced the flavor of food with the texture, specifically, the crunch of foods.
I always have loved crunchy foods such as peanuts, flavored crackers, chips and popcorn. I suspect I got this from my father, who always liked popcorn and crackers. But since losing the ability to taste (I occasionally can taste cinnamon and garlic), I have found great gustatory pleasure in eating movie theater buttered popcorn.
In addition to not being able to taste anything I eat, there is a fairly lengthy list of things I won't eat. I stopped eating pork decades ago due to the cruel way in which pigs are raised on factory farms. I gave up lamb a long time ago because -- don't laugh -- they are just too cute. And I stopped eating beef a couple of years ago to protest the ongoing attempts by the American cattle industry to eradicate wolves, bears and mountain lions from their habitats. Cattle ranchers and their bought-and-paid-for elected allies also are responsible for the annual slaughter of hundreds of Yellowstone's native bison population. And I am not really a fan of seafood other than fish.
So I eat chicken, turkey and vegetarian meat alternatives, many of which are quite good (especially as I can't taste much of anything). What makes sausage taste like sausage? For me, it's the spices, not the type of meat (or meat substitute) that's used. Stand-alone meat substitutes such as Chik Patties by Morningstar Farms, chickenless nuggets, etc., are great, but they're not meant to be the center of a meal. They are great for sandwiches and snacks.
I love fresh fruit, but vegetables are more work to prepare so I eat fewer of them. But I do like salads and baby carrots with ranch dressing dip. I've also made a point of incorporating vegetables in whatever dishes I prepare at home.
Between my inability to taste foods and the list of things I dislike or won't eat for ethical reasons, finding interesting foods and dishes to prepare has become quite a challenge. So much of our enjoyment of food is psychological, which is why I continue to eat things I used to like and avoid things I don't like, even when I can no longer taste them. But I have pretty much given up desserts. Why consume the calories if I can't taste the dessert?
It isn't likely that my sense of smell and taste will return, so until then, I will continue to enjoy crunchy foods and the occasional taste of garlic and cinnamon.
While there, I cruised the aisles in search of other sale items, and in search of something interesting to eat. Eating has lost most of its allure since a terrible upper respiratory virus robbed me of my senses of taste and smell nearly 2 years ago. I haven't lost any weight, because I still eat, including things that aren't especially good for me. I find that I have replaced the flavor of food with the texture, specifically, the crunch of foods.
I always have loved crunchy foods such as peanuts, flavored crackers, chips and popcorn. I suspect I got this from my father, who always liked popcorn and crackers. But since losing the ability to taste (I occasionally can taste cinnamon and garlic), I have found great gustatory pleasure in eating movie theater buttered popcorn.
In addition to not being able to taste anything I eat, there is a fairly lengthy list of things I won't eat. I stopped eating pork decades ago due to the cruel way in which pigs are raised on factory farms. I gave up lamb a long time ago because -- don't laugh -- they are just too cute. And I stopped eating beef a couple of years ago to protest the ongoing attempts by the American cattle industry to eradicate wolves, bears and mountain lions from their habitats. Cattle ranchers and their bought-and-paid-for elected allies also are responsible for the annual slaughter of hundreds of Yellowstone's native bison population. And I am not really a fan of seafood other than fish.
So I eat chicken, turkey and vegetarian meat alternatives, many of which are quite good (especially as I can't taste much of anything). What makes sausage taste like sausage? For me, it's the spices, not the type of meat (or meat substitute) that's used. Stand-alone meat substitutes such as Chik Patties by Morningstar Farms, chickenless nuggets, etc., are great, but they're not meant to be the center of a meal. They are great for sandwiches and snacks.
I love fresh fruit, but vegetables are more work to prepare so I eat fewer of them. But I do like salads and baby carrots with ranch dressing dip. I've also made a point of incorporating vegetables in whatever dishes I prepare at home.
Between my inability to taste foods and the list of things I dislike or won't eat for ethical reasons, finding interesting foods and dishes to prepare has become quite a challenge. So much of our enjoyment of food is psychological, which is why I continue to eat things I used to like and avoid things I don't like, even when I can no longer taste them. But I have pretty much given up desserts. Why consume the calories if I can't taste the dessert?
It isn't likely that my sense of smell and taste will return, so until then, I will continue to enjoy crunchy foods and the occasional taste of garlic and cinnamon.
Saturday, January 20, 2018
Dear Congress: You're Fired!
Dear members of Congress: YOU'RE FIRED!
You are fired for gross incompetence. And you're fired for failing to do the job for which you were elected, and for which you are well paid.
One of the basic responsibilities of Congress is to pass a budget to fund government operations, and to pass said budget on time. This you have failed to do repeatedly. Passing continuing resolution after continuing resolution is not acceptable. And this time around, you failure to pass even a temporary spending bill has resulted in the shutting down of the federal government. Meantime, you continue to collect your fat paychecks, while federal employees are furloughed. They may or may not be paid retroactively.
Each and every one of you should be fired. I hope retribution will come when the voters go to the polls in November and vote all incumbents out of office.
We need to do several things to deal with this ongoing incompetence:
There are many, many -- I dare say most -- Americans who are fed up with members of Congress acting like royalty. They should not receive pay or benefits not available to the federal workforce at large. They should have the same earned vWgacation time, and the same pensions, as federal employees receive. If members of Congress wish to settle sexual harassment or any other charges with individuals, those settlements should be paid for from the personal fortunes of the accused, not by the American taxpayers, as is currently the case. Congress no longer represents the public interest. Members of both houses of Congress are totally out of touch with the average working American.
According to Newsweek magazine, "House Republicans issued a fact sheet about their new tax cut plan that referred to Americans earning $450,000 a year as “low- and middle-income”—even though that income level would put those taxpayers in the top 0.5 percent of all individual Americans."
Of course, these things will never happen, as the changes would have to be implemented by members of Congress. Whatever cost of living increase is given to federal employees should be given to members of Congress. As it now stands, Congress gets an automatic pay increase every year. Federal employees and retirees have received little to no increase some years.
America fought a war to free itself of royalty. It is time for another war -- done peacefully -- to free ourselves of our current crop of would-be royals.
You are fired for gross incompetence. And you're fired for failing to do the job for which you were elected, and for which you are well paid.
One of the basic responsibilities of Congress is to pass a budget to fund government operations, and to pass said budget on time. This you have failed to do repeatedly. Passing continuing resolution after continuing resolution is not acceptable. And this time around, you failure to pass even a temporary spending bill has resulted in the shutting down of the federal government. Meantime, you continue to collect your fat paychecks, while federal employees are furloughed. They may or may not be paid retroactively.
Each and every one of you should be fired. I hope retribution will come when the voters go to the polls in November and vote all incumbents out of office.
We need to do several things to deal with this ongoing incompetence:
- Enact term limits for all elected officials.
- Put members on Congress on the same pay scale, and provide the same benefits, as are provided to federal employees.
- Prohibit the tacking on of unrelated legislation to any bill. Burying controversial legislative actions and proposals in other bills will be strictly prohibited. If a bill is worth considering and voting on, it should stand alone so it is obvious to everyone what the proposed legislation would do. The current budget disaster could have been avoided if the budget bill were considered on its own, rather than being wrapped up with legislation to fund Drump's wall with Mexico and action to extend DACA protections and to fund the CHIP program that provides medical service to low-income children.
- There should be a minimum amount of time allotted for members of Congress to read and understand each and every piece of proposed legislation. There will be no recurrences of what happened with the recent vote on revisions to the health care law, when Democratic members were not allowed to read the legislation or proposed amendments before voting.
There are many, many -- I dare say most -- Americans who are fed up with members of Congress acting like royalty. They should not receive pay or benefits not available to the federal workforce at large. They should have the same earned vWgacation time, and the same pensions, as federal employees receive. If members of Congress wish to settle sexual harassment or any other charges with individuals, those settlements should be paid for from the personal fortunes of the accused, not by the American taxpayers, as is currently the case. Congress no longer represents the public interest. Members of both houses of Congress are totally out of touch with the average working American.
According to Newsweek magazine, "House Republicans issued a fact sheet about their new tax cut plan that referred to Americans earning $450,000 a year as “low- and middle-income”—even though that income level would put those taxpayers in the top 0.5 percent of all individual Americans."
Of course, these things will never happen, as the changes would have to be implemented by members of Congress. Whatever cost of living increase is given to federal employees should be given to members of Congress. As it now stands, Congress gets an automatic pay increase every year. Federal employees and retirees have received little to no increase some years.
America fought a war to free itself of royalty. It is time for another war -- done peacefully -- to free ourselves of our current crop of would-be royals.
Thursday, January 18, 2018
Unlikable Words
Are there words in the English language that you really dislike?
Maybe its the way the words sound, or maybe it's what they represent. Here are my top 10 words that fall into that category:
Some of these words bother me because of what they represent (phlegm, pus), while the very sound of others is annoying (surveil, hack, crotch, slather, panties, f***). 'Mansplain' is just a stupid word. And what about 'man cave'?
Interestingly, the word several Web sites list as the most objectionable is 'moist.' That word, which I seldom use and then only in reference to a cake, doesn't bother me at all. But apparently it does bother many people.
There is a variety of explanations about why people hate certain words, something known as 'word aversion.' Apparently certain words actually create negative physiological responses in the body. Certainly some words are disgusting because of the things they represent. That doesn't explain, however, why I despise the word 'panties' or 'slather.'
I guess it doesn't really matter why people have an aversion to certain words. Advertisers, however, might want to reconsider using the word 'moist' to describe their cakes or other baked goods But what other word could Duncan Hines print on its box of cake mix to convey the moistness of its product? My daughter, whose native language is not English, would sometimes refer to something as being moist rather than damp. The concepts are similar, but we can't refer to a cake as being 'damp.'
Are there certain words in English that make you cringe?
Maybe its the way the words sound, or maybe it's what they represent. Here are my top 10 words that fall into that category:
- surveil
- slather
- crotch
- hack (as is 'life hack', something that makes doing a task easier)
- panties
- phlegm
- mansplain
- pus/pustule
- man cave
- f***
Some of these words bother me because of what they represent (phlegm, pus), while the very sound of others is annoying (surveil, hack, crotch, slather, panties, f***). 'Mansplain' is just a stupid word. And what about 'man cave'?
Interestingly, the word several Web sites list as the most objectionable is 'moist.' That word, which I seldom use and then only in reference to a cake, doesn't bother me at all. But apparently it does bother many people.
There is a variety of explanations about why people hate certain words, something known as 'word aversion.' Apparently certain words actually create negative physiological responses in the body. Certainly some words are disgusting because of the things they represent. That doesn't explain, however, why I despise the word 'panties' or 'slather.'
I guess it doesn't really matter why people have an aversion to certain words. Advertisers, however, might want to reconsider using the word 'moist' to describe their cakes or other baked goods But what other word could Duncan Hines print on its box of cake mix to convey the moistness of its product? My daughter, whose native language is not English, would sometimes refer to something as being moist rather than damp. The concepts are similar, but we can't refer to a cake as being 'damp.'
Are there certain words in English that make you cringe?
Sunday, January 14, 2018
Take a Stand Against Fake Christians
It is time for American Christians to take a stand against the hijacking of their religion by the American president, various members of Congress and the religious extremists who use their religion to attack others.
Americans are quick to criticize moderate Muslims and Muslim leaders for not condemning extremists who have hijacked Islam and turned it into an excuse to murder innocent people of all faiths who don't adhere to their warped views of Islam. Yet only a handful of Christian religious leaders has raised objections to the actions and words of Christian extremists.
We are in serious trouble when conservative Christians rally behind a president who
Jesus Christ walks with the poor, the homeless, the lepers, with prostitutes. Today's so-called Christians are anything but following the teachings of Christ as they support a president and a party that seek to cut funding for the poor and homeless, as they speak against immigrants and attack those who are 'different' than they are.
I was raised in a Christian family, and although I do not attend nor do I belong to any church, I do try to live my life according to Christian principles. I try to treat everyone equally. I have friends in various countries (including several who live in African countries). I have friends who are Muslim, Jewish, Buddhist, Christian, pagan, agnostic and atheist. I don't care what religion, if any, my friends follow. I judge them on, as Dr. Martin Luther King, Jr., said "the content of their heart." Are they good people? Do they treat others as they wish to be treated? Do they do what they can to help others? Are they kind to animals?
American Christianity has been hijacked by the fundamentalist, right-ring branch of the religion. This group does not represent mainstream Christianity, and it most definitely does not represent me. I have a good friend who is gay. I was one of the witnesses at his wedding to his longtime partner, and I was one of two people who signed his marriage certificate. Do they not deserve the same treatment, and the same rights, as do heterosexual couples?
These pseudo-Christians pick and choose which Bible verses they want to follow. Consider the Kentucky county clerk who refused to issue marriage licenses to gay couples because it was against her religion. This, despite the fact that she has been married three times and had at least one extramarital affair. But gay marriage is a threat to the sanctity of marriage, right? So much for "do unto others." Many of the letters of the so-called alt right claim to be good Christians as they protest against Jews and blacks and anybody who isn't white.
Consider former Alabama judge Roy Moore, who was reported by several women to have sexually molested them when they were teenagers and he was in his 30s. Yet his "Christian" base voted for him "because he's a good man" and "he's a good Christian." No, he is not a good man and he is definitely not a good Christian. And anyone who supports this racist, homophobic, misogynistic president is not a good Christian either. Perhaps these people need to refresh their knowledge of the Christian bible and what it means to be a "good Christian."
Americans are quick to criticize moderate Muslims and Muslim leaders for not condemning extremists who have hijacked Islam and turned it into an excuse to murder innocent people of all faiths who don't adhere to their warped views of Islam. Yet only a handful of Christian religious leaders has raised objections to the actions and words of Christian extremists.
We are in serious trouble when conservative Christians rally behind a president who
- says he doesn't want to allow more immigrants from "shithole countries" such as Haiti and unnamed African countries.
- says he wants more immigrants from countries such as Norway. Another leader of a country wanted only people with white, Aryan skin in his country, too. His name was Adolf Hitler.
- delays aid to the citizens of Puerto Rico (who are American citizens), presumably because they have brown, not white, skin.
- verbally assaults the parents of a Muslim American soldier who died fighting for his country
- made flip comments to the widow of a black American soldier killed in action in an African country
- claimed that "there are good people on both sides" in the aftermath of a white supremacist rally in Charlotte, NC
- tried to ban transsexual people from serving in the US military, a move that was overturned by a federal judge
- signs legislation to strip health insurance from millions of Americans
- works to deport young people who were brought to the US illegally when they were children, and who are attending college or working
Jesus Christ walks with the poor, the homeless, the lepers, with prostitutes. Today's so-called Christians are anything but following the teachings of Christ as they support a president and a party that seek to cut funding for the poor and homeless, as they speak against immigrants and attack those who are 'different' than they are.
I was raised in a Christian family, and although I do not attend nor do I belong to any church, I do try to live my life according to Christian principles. I try to treat everyone equally. I have friends in various countries (including several who live in African countries). I have friends who are Muslim, Jewish, Buddhist, Christian, pagan, agnostic and atheist. I don't care what religion, if any, my friends follow. I judge them on, as Dr. Martin Luther King, Jr., said "the content of their heart." Are they good people? Do they treat others as they wish to be treated? Do they do what they can to help others? Are they kind to animals?
American Christianity has been hijacked by the fundamentalist, right-ring branch of the religion. This group does not represent mainstream Christianity, and it most definitely does not represent me. I have a good friend who is gay. I was one of the witnesses at his wedding to his longtime partner, and I was one of two people who signed his marriage certificate. Do they not deserve the same treatment, and the same rights, as do heterosexual couples?
These pseudo-Christians pick and choose which Bible verses they want to follow. Consider the Kentucky county clerk who refused to issue marriage licenses to gay couples because it was against her religion. This, despite the fact that she has been married three times and had at least one extramarital affair. But gay marriage is a threat to the sanctity of marriage, right? So much for "do unto others." Many of the letters of the so-called alt right claim to be good Christians as they protest against Jews and blacks and anybody who isn't white.
Consider former Alabama judge Roy Moore, who was reported by several women to have sexually molested them when they were teenagers and he was in his 30s. Yet his "Christian" base voted for him "because he's a good man" and "he's a good Christian." No, he is not a good man and he is definitely not a good Christian. And anyone who supports this racist, homophobic, misogynistic president is not a good Christian either. Perhaps these people need to refresh their knowledge of the Christian bible and what it means to be a "good Christian."
Sunday, January 7, 2018
Starting A New Day ... Quietly
This is the way to start a new day.
I'm sitting at my desk, reading the Sunday paper, drinking a cup of hot tea, and surrounded by my three dogs. Benny is to my left, Bailey is between my desk and a small table, and Layla is on the far side of my reading chair.
The only sound I hear is the soft breathing of my dogs as they sleep peacefully, bellies full and bladders empty. It's still dark outside, although the sky is beginning to lighten. In the distance I see the twinkling lights of Albuquerque on the horizon. The waning, almost-full moon's light is largely blocked by a layer of clouds.
There is absolutely no sound outside. There is no traffic (one of the reasons I bought this house) and no airplanes or helicopters overhead. The neighborhood is asleep early on this Sunday morning. All is quiet. With windows tightly closed against the cold, I can't hear any of the howling coyotes that sometimes frequent my neighborhood. I enjoy listening to their howls as I lie in bed. Sometimes the howling is so loud it sounds as if they are right outside my windows.
The only thing that would make this morning even better would be warmer weather so I could sit outside while drinking tea and reading the newspaper. But for now, I will treasure the quiet and warmth of this morning.
I'm sitting at my desk, reading the Sunday paper, drinking a cup of hot tea, and surrounded by my three dogs. Benny is to my left, Bailey is between my desk and a small table, and Layla is on the far side of my reading chair.
The only sound I hear is the soft breathing of my dogs as they sleep peacefully, bellies full and bladders empty. It's still dark outside, although the sky is beginning to lighten. In the distance I see the twinkling lights of Albuquerque on the horizon. The waning, almost-full moon's light is largely blocked by a layer of clouds.
There is absolutely no sound outside. There is no traffic (one of the reasons I bought this house) and no airplanes or helicopters overhead. The neighborhood is asleep early on this Sunday morning. All is quiet. With windows tightly closed against the cold, I can't hear any of the howling coyotes that sometimes frequent my neighborhood. I enjoy listening to their howls as I lie in bed. Sometimes the howling is so loud it sounds as if they are right outside my windows.
The only thing that would make this morning even better would be warmer weather so I could sit outside while drinking tea and reading the newspaper. But for now, I will treasure the quiet and warmth of this morning.
Saturday, January 6, 2018
Just Say No to Surveys
What's with all the customer feedback surveys these days?
Every time I order something online, I receive an e-mail requesting my feedback. I ordered a black ink cartridge for my printer, and received a request for feedback about the cartridge. What is there to say about an ink cartridge? I really liked it? It was the best black ink cartridge ever?
Recently I signed up with DirecTV and since then I have received no fewer than three phone calls, two letters and one e-mail asking me to complete a 15-minute survey.
I ordered a winter parka to replace one that had worn out. Although I did not provide the requested feedback, I could have commented on the apparent quality of the item, or whether the size is what I expected. This type of survey can be useful to potential buyers, and I do look at online reviews of products I am considering buying. Ink cartridges? I think not. But generally I do not provide feedback or complete customer surveys.
Even cash register receipts often come with a request printed below the amount paid to go online and complete a survey about that day's "shopping experience."
I also got a survey from the electric company that serves the area where I live, asking for feedback about its budget billing program. Really? Why doesn't the company ask what customers think about its 20 percent rate increase for the next two years, on the heels on this year's 9 percent increase? That is something I would gladly comment on.
I even had a car salesman tell me at the end of the transaction that he "had to" get all fives on the survey, and he would get 'dinged' if he didn't. That told me everything I needed to know about the validity of the survey.
The medical group that employs my doctor even sends out surveys to ask about my experience during my recent appointment. Enough already! If I have a complaint about a service or a product, I will not hesitate to let the organization know. But I'm not going to complete a multi-page survey after every visit.
Whenever I have given negative feedback to a company, if I get any response at all, it's nothing more than a "sorry for the inconvenience" canned response. This makes me wonder whether the companies are simply looking for ringing endorsements to use in their advertising, rather than showing a genuine interest in customer opinions of their products. And of course, there's always the data mining aspect, in which business seek to gather as much information as possible about their customers. I refuse to indicate my age, income or marital status. That's none of the company's business.
My first thought when I get these surveys is "What's in it for me?" Some surveys offer a chance to win a gift card or some other prize, which I have yet to win. I will do surveys from companies with which I travel because it seems from past experience with these companies that my feedback is, in fact, given due consideration. But I'm not going to spend 10 to 15 minutes completing a survey about some product I bought (such as an ink cartridge or other such insignificant item).
Perhaps if my constructive feedback or complaint actually resulted in a thoughtful response, I would be more inclined to respond to survey requests. Until then, I will continue to be part of the growing number of consumers that deletes or tosses the endless parade of surveys and feedback forms.
Every time I order something online, I receive an e-mail requesting my feedback. I ordered a black ink cartridge for my printer, and received a request for feedback about the cartridge. What is there to say about an ink cartridge? I really liked it? It was the best black ink cartridge ever?
Recently I signed up with DirecTV and since then I have received no fewer than three phone calls, two letters and one e-mail asking me to complete a 15-minute survey.
I ordered a winter parka to replace one that had worn out. Although I did not provide the requested feedback, I could have commented on the apparent quality of the item, or whether the size is what I expected. This type of survey can be useful to potential buyers, and I do look at online reviews of products I am considering buying. Ink cartridges? I think not. But generally I do not provide feedback or complete customer surveys.
Even cash register receipts often come with a request printed below the amount paid to go online and complete a survey about that day's "shopping experience."
I also got a survey from the electric company that serves the area where I live, asking for feedback about its budget billing program. Really? Why doesn't the company ask what customers think about its 20 percent rate increase for the next two years, on the heels on this year's 9 percent increase? That is something I would gladly comment on.
I even had a car salesman tell me at the end of the transaction that he "had to" get all fives on the survey, and he would get 'dinged' if he didn't. That told me everything I needed to know about the validity of the survey.
The medical group that employs my doctor even sends out surveys to ask about my experience during my recent appointment. Enough already! If I have a complaint about a service or a product, I will not hesitate to let the organization know. But I'm not going to complete a multi-page survey after every visit.
Whenever I have given negative feedback to a company, if I get any response at all, it's nothing more than a "sorry for the inconvenience" canned response. This makes me wonder whether the companies are simply looking for ringing endorsements to use in their advertising, rather than showing a genuine interest in customer opinions of their products. And of course, there's always the data mining aspect, in which business seek to gather as much information as possible about their customers. I refuse to indicate my age, income or marital status. That's none of the company's business.
My first thought when I get these surveys is "What's in it for me?" Some surveys offer a chance to win a gift card or some other prize, which I have yet to win. I will do surveys from companies with which I travel because it seems from past experience with these companies that my feedback is, in fact, given due consideration. But I'm not going to spend 10 to 15 minutes completing a survey about some product I bought (such as an ink cartridge or other such insignificant item).
Perhaps if my constructive feedback or complaint actually resulted in a thoughtful response, I would be more inclined to respond to survey requests. Until then, I will continue to be part of the growing number of consumers that deletes or tosses the endless parade of surveys and feedback forms.
Subscribe to:
Posts (Atom)